Effective Date: 29 September 2025
1. Overview
At FERTILIZERFIELD, we aim to deliver accurate and timely digital content related to fertilizer and agriculture. Because our services involve news, analysis, and data provided digitally, you cannot return them in the traditional sense. However, we created a clear refund process to handle specific situations fairly.
2. Non-Refundable Services
Once you access our subscription-based digital content, your payment becomes non-refundable. For clarity, we do not issue refunds for:
- Subscription fees after you gain access to content.
- Partially used subscription periods.
- Situations where you change your mind or dislike the content.
3. Eligible Refund Cases
We issue refunds only in the following cases:
- Duplicate Payments: When you accidentally pay more than once for the same service.
- Technical Errors: When a transaction fails but your account still gets charged.
- Service Inaccessibility: When you cannot access your subscription due to verified technical issues on our side.
In each case, we review your request carefully to ensure fairness.
4. Refund Timelines
Once we approve your refund, we process it promptly. The timelines are as follows:
- Minimum: 7 working days from the approval date.
- Maximum: 14 working days from the approval date.
We always return the amount through the original payment method. Although we act quickly, please note that your bank or payment provider may add extra time before the refund reaches you.
5. How to Request a Refund
If you believe you qualify for a refund, please follow these steps to speed up the process:
- Send an email to support@fertilizerfield.com.
- Include your payment reference number, transaction date, and a short explanation of the issue.
- Our support team reviews your request and responds within 3 working days. After that, we guide you on the next steps.
6. Contact
For all refund or transaction queries, reach out to us at support@fertilizerfield.com. We respond quickly and work to resolve issues in a fair and transparent way.